
Hello
I am a customer experience (CX) leader with a Master of Business Administration from Concordia University-St. Paul and over seven years of experience in the food service industry. I have a passion for enhancing customer journeys, driving insights, and innovating operations in the hospitality sector.
Leadership Philosophy
In the evolution of my leadership style, I have come to realize the dynamic nature of leadership in an ever-changing world. Seeking continuous improvement through honest feedback and staying aware of the surrounding environment, I have embraced the qualities of adaptability, flexibility, and integrity. My leadership philosophy centers around coaching, inclusion, and self-development as crucial components. I believe that a great leader is one who can help others succeed by understanding their unique needs and providing necessary support. My focus on coaching and inclusion stems from personal experiences, where I found satisfaction in helping individuals overcome challenges and achieve their dreams. I recognize the importance of creating an inclusive environment in both workforces and society, enabling individuals to feel empowered and motivated.
At the core of my leadership approach lies a commitment to authenticity and a belief that people should follow my lead not out of compulsion but because they genuinely see value in it. I distance myself from the fear-driven leadership styles of the past and emphasize the need for mutual understanding. My leadership style, characterized by coaching and inclusion, seeks to be a unique and inclusive approach that continually learns and improves. As the world undergoes rapid changes, I emphasize adaptability and the use of technology to stay ahead. Personalization is a key aspect of my leadership, as I understand the significance of tailoring interactions to the unique needs of individuals. Building trust through inclusion, flexibility, and personalization is essential to gaining followership. Ultimately, I aspire to be described as a caring, honest, and loyal leader who empowers others to succeed and grow in their endeavors.